Answers to the most commonly asked questions
What are your office hours of operation?
We are open Monday through Friday from 8:30 am to 5:00 pm. We have diabetes classes on the second Saturday of every month. Our phones are on from 8:30 am to 12:00 pm, then 2:00 pm to 5:00 pm. Between 12:00 pm to 2:00 pm, you can still leave messages with us via voicemail.
How do I establish as a patient?
To establish health care with our office, we ask that you fill out some medical information about yourself first by filling out our New Patient Information Form located on our Helpful Forms page. We suggest that to save time, you return the filled out form back to our office via handoff or mail as soon as possible. After presenting that to our office, and after review by one of our health care providers, we will call you to work on scheduling your first appointment.
What should I bring to my first appointment?
Please make sure that you arrive to the clinic at least 15 minutes before your scheduled appointment time so that you can provide us with any paperwork and insurance information that you may have so we can put you into our EMR system.
In addition, although not required, if you know of any previous medical records that you may have with any previous physician or medical facility, providing contact information such as geographical location and phone and fax numbers for those is greatly appreciated, as it makes it much easier for us to obtain your previous medical records via an authorized medical record release.
Should I bring my medications to my appointments?
Yes, we require that you bring all your medication bottles and containers to all of your appointments. This includes any eye medications, inhalers, or over the counter medications you may be taking.
Do I need a referral to make an appointment?
No, you do not need a referral to make an appointment with either a primary physician or a physician assistant. We are currently accepting new patients. However, for your visit to be covered through your insurance please contact your insurance provider to understand the terms of your policy.
How will I pay for my care?
If you have insurance, please bring in your card and we will either collect your co-pay or bill you through your insurance plan. If you are not insured, we require payment at the time of service. We strive to have all aspects of our practice, including our professional fees, reflect our ethical and rational approach to your care.
Do you allow urgent or same day appointments?
We do set aside time for urgent visits. However, if you are having an emergency, please dial 911.
What is your cancellation policy?
We require a 24 hour notice to cancel all appointments. Please be sure to contact us if you will not be able to make your scheduled appointment with your health care provider to avoid having to pay a cancellation fee.
How can I get a hold of my health care provider?
We take pride in our provider-patient relationships and schedule plenty of time for you to get all of your questions answered. If you need to get in touch with your health care provider in between appointments, please contact our main office to leave a message or schedule an appointment.
How do you notify your patients of lab or test results?
Abnormal test results are always called to the patient, but we encourgage our patients to take an active role in their health care by scheduling a follow up appointment to personally review diagnostic test results with your health care provider.